Mobile Sales Order Fiori App Delivered in Under 4 Weeks

Allied Pinnacle is the result of the merging of Allied Mills and Pinnacle Bakery and Integrated Ingredients. The two entities needed one simple, mobile-enabled sales order processing solution that consolidated and improved the sales ordering process which presented the following challenges:

1. A combined sales force which had two distinct methods of processing sales orders.
2. One of the business units had never used SAP before.
3. Data capture was paper based resulting in errors and delays in processing.
4. Sales Reps were unfamiliar with combined company product and customer portfolio (2x the Products and Customers).
5. Order history / Customer specific pricing and Stock Availability not available at the time of placing the order.

A mobile ready Fiori app was built to replace the existing paper process in 4 weeks. This provided credit status, stock availability, order history and real time pricing. The true digital transformation came when customers were empowered to place their own orders through the same Fiori app.

Allied Pinnacle achieved:

1. 100% adoption of the new Fiori app by both SAP and non SAP sales reps.
2. Improved Customer Satisfaction with accurate availability to promise and real time pricing.
3. Increased order processing speed and quality with mobilized and validated order entry.
4. Orders could be placed directly from the customer without the need for the sales rep.

Allied Pinnacle’s new sale order process was deployable as a transport to a new NetWeaver 7.4 Gateway server and did not need any back-end system patches or upgrades. IQX AppBuilder was deployed onto a new front-end gateway server to allow an agile and rapid build of the Sales Entry App.

The complete project took no more than 3 weeks and less than 20 consulting days. This was achieved due to the integrated design, development and run environment and the “What you see is what you get” capability of the IQX AppBuilder for SAP Fiori.

Because the Allied Pinnacle sales team had been actively involved in designing and prototyping the solution, they took to it immediately with virtually no training. The structured environment makes support and modifications very easy. For example, the incorporation of user feedback and improvements post go-live to continually improve the business process and user experience.

The IQX AppBuilder workflow accelerated the sales order entry process while also improving overall process control. There are now four easy steps to process a sales order, all built in the one intuitive Fiori App:

1. The sales rep logs in and is immediately shown a list of their assigned customers.
2. On selection of a customer there is an auto retrieval of the dynamic product proposal including; the last 6 sales orders, a customer specific material list pre-populated with prices and Availability to Promise quantities for additional material selection, as well as the customer’s credit status.
3. The sales rep adjusts the line-item quantities required as well as selects any additional products to easily generate a draft sales order.
4. The final asynchronous step is to create the sales order with any errors automatically routed to the customer service team with a workflow task.